Privacy Policy

Last updated: 27 August 2026

Note: this is a general-purpose starting template, not legal advice. Please have it reviewed against your actual data practices and UK GDPR obligations before publishing.

1. Who this applies to

This policy explains how Nationwide Services-UK Limited, trading as Nationwide Surveyors ("we", "us", "our"), collects and uses personal data when you use this website or the Nationwide Group client portal.

2. What we collect

Account details: name, business name, email address, phone number.
Property information: addresses and details of the properties you manage.
Order and job data: services booked, appointment times, certificate history.
Usage data: how you interact with the Portal, for security and support purposes.

3. How we use it

To provide and manage your account and the services you book.
To communicate with you about jobs, certificates and appointments.
To meet our legal and regulatory obligations.
To improve the Portal and the services we offer.

4. Sharing your data

We share data with surveyors and engineers carrying out the services you book, and with service providers who help us run the Portal (such as hosting providers). We don't sell your personal data.

5. How long we keep it

We keep account and certificate records for as long as your account is active and for a reasonable period afterwards, in line with our legal and record-keeping obligations for property compliance certificates.

6. Your rights

Under UK data protection law you can ask to access, correct, or delete the personal data we hold about you, and object to certain uses of it. To make a request, contact us using the details below.

7. Contact

For any privacy questions or requests, email [email protected] or call 0800 048 7474.